Concierge Service Terms

My Guy Dubai provides trip planning and concierge assistance. We design the itinerary, we approach venues and suppliers on your behalf, and we manage the arrangements around your trip. We are an intermediary and an adviser, not the operator of the venues.

Everything in a designed itinerary starts as a proposal. Nothing is held, booked or guaranteed simply because it appears in your plan.

Tables, day beds, vessels, vehicles, suites and experiences are subject to the supplier's availability at the time we request them. Popular venues refuse requests, and some require minimum spends or specific party compositions.

Each venue or supplier applies its own terms, admission rules, dress codes, age policies and conduct requirements. Those terms govern your use of their service.

A deposit or minimum spend paid to a supplier is separate from our service fee, and the supplier's cancellation terms apply to it. This is set out in the Cancellation and Refund Policy.

Cost forecasts, minimum-spend indications and price ranges are estimates drawn from the information we hold. They are not quotations unless we explicitly say so in writing.

An arrangement is confirmed only when we communicate it to you as confirmed, with a reference. Until then it is requested, held or awaiting the supplier — and your trip portal will describe it in exactly those words.

Names, party size, ages, dates and dietary or access requirements must be correct. Venues enforce their own policies at the door, and an inaccurate detail can cost you an entry.

We can request a change at any time, but we cannot impose one. Some changes will require the supplier's agreement and may carry a cost.

Private Office engagements are arranged by enquiry and may be governed by bespoke commercial terms agreed in writing for that engagement. Where those terms conflict with this document, the bespoke terms take precedence.

Liability, indemnity, insurance position, governing law, regulatory status for travel-related services and any licensing requirement are all [TO BE CONFIRMED], and require professional legal advice in the relevant jurisdiction before this document is finalised.